School of Public Health Computer Support

Password
Passwords can be reset by going to https://www.lsuhsc.edu/changepassword/.  If you have problems resetting your password and are unable to reach Public Health IT Support, you may call the Help Desk at 504-568-HELP to reset your password. 

Webmail
To check your LSUHSC email, go to http://webmail.lsuhsc.edu.  Please follow the directions on the page on how to log in to webmail; you will need to use “lsumc-master\ID” as your login on the second page.

Outlook
Click here to download a PDF on how to configure Outlook on your computer. This will guide you in configuring Outlook on your LSUHSC workstation. Other Outlook support questions can be answered here at https://intranet.lsuhsc.edu/postmaster/UserSupport/.

Moodle
If you are a student or Faculy, you have a Moodle account. To access Moodle, go to http://moodle.lsuhsc.edu. 

Wireless
LSUHSC has wireless internet access in various locations on campus.  We have it here at 1615 Poydras.  Instructions can be found here:

Windows XP       http://www.lsuhsc.edu/no/library/information/wwireless.html
Windows Vista  http://www.lsuhsc.edu/no/library/information/vwireless.html
Intel ProSet        http://www.lsuhsc.edu/no/library/information/iwireless.html

Mac Tiger       http://www.lsuhsc.edu/no/library/information/wirelessMACTiger.html
Mac Leopard  http://www.lsuhsc.edu/no/library/information/wirelessMACLeopard.html

VPN Access
To install the VPN Client, go to https://intranet.lsuhsc.edu/vpn/.  Please follow the directions on the page on how to install the VPN client; you will need to use “lsumc-master\ID” as your login.

Mapping Network Drives
Click here to see instructions on how to map the School of Public Health T: drive and your personal secure O: drive. You will need to log into this secure site off campus with "lsumc-master\ID" to access it.

Mapping Network Printers
Click here to see instructions on how to map the School of Public Health LAN Printers within the 1615 Poydras location. You will need to log into this secure site off campus with "lsumc-master\ID" to access it.

LSUHSC-NO Emergency Alert System
In the event of an emergency situation, LSU Health Sciences Center—New Orleans administration has the capability to transmit pertinent information through the mediums of websites, phone trees, e-mail and text messaging to the entire spectrum of students, faculty and staff. Click here to sign up.

Internet Usage
LSUHSC operates a wide area network with a connection to the Internet.  It should only be used in a manner consistent with and in support of your roles and responsibilities with the University.  The University policy regarding use of its infrastructure is CM-42.  It can be found at:  http://www.lsuhsc.edu/no/administration/cm/cm-42.aspx.

Activities such as streaming audio (e.g., Internet Radio), streaming video, web surfing and file sharing can be problematic from several perspectives.  Some of the specific concerns are:

• Exposing the University to civil liability for copyright infringement.
• Mitigation of risks from malware such as viruses, spam and spyware.
• Loss of productivity while doing activities not related to your job.
• The impact on Internet response for legitimate activity.

The University monitors network traffic on a daily basis.  If inappropriate activity is discovered, Dean Fontham is notified.

A simple rule to follow is to avoid activity not related to your job.  While incidental use will probably not be detected, the safest course of action is avoiding activity that is not work related.

Please take a look at CM42.  If you have any questions, someone in Public Health IT Support canexplain it in more detail.  We’ll be happy to assist you in any way.

Contact Us
Email questions to publichealthitsupport@lsuhsc.edu or jjpsupport@lsuhsc.edu if you work for the JJP Program.

Computer Supporters